How to report incident?

If you witness an emergency incident endangers:

Stay calm and take care of your safety.

Call 112

24/7 free emergency number

Answer operator`s questions:

1

Determine what is the address of the incident

Detail the exact address of the incident - city, street name, house and apartment number. Determine the road number, chainage posts on the highway, beach or trail designation, describe characteristic points in the area.

2

Describe what happened

Explain why you need help and what services should be provided.

3

Check if there are any injured persons

Define the number and condition of people injured in the incident.

4

Provide your contact information

Introduce yourself with your full name and provide your phone number.

5

Do not hang up before the operator

When medical assistance is needed, you will be redirected to a medical dispatcher.

The operator will forward all information to appropriate services.

Remember:

  • You don`t need to speak Polish to call 112.
  • If you do not speak Polish, the conversation will be conducted by an operator who speaks your language; please, provide information about the language you use.
  • Check if there is any Polish speaking person nearby. Do not hesitate to ask for help.
  • Remember, take care of your safety and call directly from the scene of the incident, it helps operator to get all necessary information.
  • Try to determine the address of the incident. If its pronunciation is difficult for you, try to spell it.
  • Remember to answer the questions and do not hang up until the operator provides you further instructions.

Do you want to know more? Watch a movie!